komaru patinee
IMPORTANT NOTICE
1. About Duty & Tax - Especially for US customer
Basically all duties and taxes are imposed by the importing country on the importer, and are the responsibility of the importer, not the producer.
We've recently received a significant number of inquiries from consumers in the United States regarding duties and taxes. This is due to the US government's decision to eliminate the de minimis exemption and establish additional duties. Details are below.
Starting August 29, 2025, the de minimis exemption for all international shipments to the US will be discontinued, and all imports valued at $800 or less will now be subject to duties and taxes. The rates vary by item, and additional duties may apply in addition to the base rate.
While all countries are the same, for US citizens, duties and taxes are imposed by the US government on US citizens, and are imposed on the importer and user, not the producer. Please keep this in mind.
2. Important Policy Changes Regarding Refunds Upon PayPal Payment Cancellations
PayPal charges a 4.4% fee to sellers by default, which is non-refundable in the event of a refund. For example, if a payment of USD 1,000.00 is immediately refunded, the seller will pay a USD 44.00 fee to PayPal for the transaction, even though no actual purchase was made. This fee is non-refundable. This is especially true for simple refunds, as well as frequent changes in transaction amounts due to changes in options or purchases of other products.
For this reason, refunds or partial refunds requested by PayPal customers will be returned as credits that can be used at any time on our website. This policy applies to PayPal payments only. Please note that refunds and partial refunds are available as before for other payment methods.
BASIC NOTICE
1. Working period
All of our works is based on Order to made system. And period is depend on the kind of product.
Bags : About 6-12 weeks usually.
Camera cases : About 7-10 weeks usually.
Camera straps & small goods : About 7-10 weeks usually.
Leather skins : About 4-6 weeks usually.
2. Shipping (After work)
We use Fedex shipping service with tracking number. It take about 3-5 business days usually.
3. Tax & Duty
Tax or Duty are not included in price. Tax and Duty will be decide by your local custom and it is just on your treat. If you need any other help about this, please contact us before order.
We refuse any type of return because of Tax or Duty, in this case you just can get a refund except all kind of cost.
4. Return policy
If there is quality issue or something wrong about order detail, we will do our best to solve the problem and we will accept return and refund. But because it is order to made product, we do not accept return or refund without quality issue.
5. Payment
We accept several payment. But if you use paypal payment, please check about refund policy on important notice
6. Change order detail
In principle, order details cannot be changed after an order is placed. However, since production time includes waiting time, if actual work on your requested item has not yet begun, we can accommodate your request. If you need assistance with a change, please let us know as soon as possible. We will review and revise your order, but we cannot guarantee that your request will be processed as requested.
IMPORTANT NOTICE
1. About Duty & Tax - Especially for US customer
Basically all duties and taxes are imposed by the importing country on the importer, and are the responsibility of the importer, not the producer.
We've recently received a significant number of inquiries from consumers in the United States regarding duties and taxes. This is due to the US government's decision to eliminate the de minimis exemption and establish additional duties. Details are below.
Starting August 29, 2025, the de minimis exemption for all international shipments to the US will be discontinued, and all imports valued at $800 or less will now be subject to duties and taxes. The rates vary by item, and additional duties may apply in addition to the base rate.
While all countries are the same, for US citizens, duties and taxes are imposed by the US government on US citizens, and are imposed on the importer and user, not the producer. Please keep this in mind.
2. Important Policy Changes Regarding Refunds Upon PayPal Payment Cancellations
PayPal charges a 4.4% fee to sellers by default, which is non-refundable in the event of a refund. For example, if a payment of USD 1,000.00 is immediately refunded, the seller will pay a USD 44.00 fee to PayPal for the transaction, even though no actual purchase was made. This fee is non-refundable. This is especially true for simple refunds, as well as frequent changes in transaction amounts due to changes in options or purchases of other products.
For this reason, refunds or partial refunds requested by PayPal customers will be returned as credits that can be used at any time on our website. This policy applies to PayPal payments only. Please note that refunds and partial refunds are available as before for other payment methods.
BASIC NOTICE
1. Working period
All of our works is based on Order to made system. And period is depend on the kind of product.
Bags : About 6-12 weeks usually.
Camera cases : About 7-10 weeks usually.
Camera straps & small goods : About 7-10 weeks usually.
Leather skins : About 4-6 weeks usually.
2. Shipping (After work)
We use Fedex shipping service with tracking number. It take about 3-5 business days usually.
3. Tax & Duty
Tax or Duty are not included in price. Tax and Duty will be decide by your local custom and it is just on your treat. If you need any other help about this, please contact us before order.
We refuse any type of return because of Tax or Duty, in this case you just can get a refund except all kind of cost.
4. Return policy
If there is quality issue or something wrong about order detail, we will do our best to solve the problem and we will accept return and refund. But because it is order to made product, we do not accept return or refund without quality issue.
5. Payment
We accept several payment. But if you use paypal payment, please check about refund policy on important notice
6. Change order detail
In principle, order details cannot be changed after an order is placed. However, since production time includes waiting time, if actual work on your requested item has not yet begun, we can accommodate your request. If you need assistance with a change, please let us know as soon as possible. We will review and revise your order, but we cannot guarantee that your request will be processed as requested.
